Monday – Friday 10.00 am – 6.00 pm
Yes. You can cancel your order before it gets shipped.
No. You can easily place an order without having to think about a minimum order amount.
Please be aware that it can take up to 2 hours before you receive an email confirming your order. If you have placed an order and still have not received any order confirmation within 2 hours from the time you placed your order, please contact our Customer Service.
Yes. We offer a ‘no questions asked’ return & exchange policy. If at all you are not 100% satisfied with your purchase, you can return your order or a part of your order for a full refund of the total paid price.
All you need to do is give us a call on 022-61705703 or drop an email at firstname.lastname@example.org 30 days, from the date of order.
Return of products will be accepted only if the products are returned in a sellable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition along with their original receipt of purchase.
Products may also be returned to any of Jashn’s exclusive brand shops across India by presenting the original receipt of purchase from the website.
Refund or replacement for merchandise is subject to inspection and checking at our end.
Some special rules for promotional offers may override Jashn’s 30 Day Returns Policy.
If an item is missing from the parcel although it is stated on your delivery note, please contact Customer Service. Please state your order number and the item number or product name of the missing item and we will help you.
Please return the faulty/incorrect item to us. We will offer you an exchange or a full refund of the paid price.
Our endeavour is to get your order to you in the shortest possible time. Our standard deliveries take 4-7 days from the date of order confirmation.
At present we do not charge you any shipping fees. We’re offering ‘Free Shipping’ across all orders.
Yes. You will receive a shipping confirmation by email and/or SMS which will include a unique tracking number that you can use to track your parcel. You can also go to ‘My Account’ at the top of the site.
All taxes and other fees/charges are included in the price of the order.
For security reasons, we unfortunately, cannot ship to PO Box addresses.
It can take up to 48 hours before you can see the first scan on your parcel. If there is still no information regarding your parcel after 48 hours, please contact Customer Service.
Always check the parcel before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order or send a replacement.
No. All fees & additional charges besides those mentioned on the check-out page will be borne by us.
Raise a return request through e-mail or a phone call or through the ‘My Account’ section. Kindly ensure that you place the item back into the packaging in which it arrived along with all the tags intact. We will arrange for a return pick-up.
You can also return the merchandise at any of Jashn’s exclusive brand outlets across India.
We will send you a confirmation by email as soon as we have received your return. Post confirmation from our inspection team, we will initiate the exchange or refund.
If the payment was made by Credit Card or Net-Banking, we can either issue Jashn Credits or reverse credit to the Credit Card or credit your Net-Banking account. Jashn Credits can be utilized on a future purchase on the website.
If the payment made was by Cash on Delivery, we can either issue Jashn Credits or Bank Transfer. Jashn Credits can be utilized on a future purchase on the website.
If Jashn Credits were used to make a purchase, refund will only be issued as Jashn Credits. These can be utilized on a future purchase on the website.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below :
|Refund Method||Refund Receipt Time (After Initiation)|
|Jashn Credits||1 business day|
|Bank Transfer/NEFT||1-2 business days|
|Debit Card||5-7 business days|
|Credit Card||5-7 business days|
If you think you have been refunded the wrong amount, please contact Customer Service and state your order number and the correct refund amount.
Make sure you distinguish between capital and small letters when filling in the coupon code. If it still does not work please contact our Customer Serivce.
Unfortunately not. Coupon codes cannot be combined with any other promotions or applied to already discounted items.
Unfortunately, we cannot deduct the value of a coupon code from an order that has already been placed. You are of course welcome to add the coupon code to a new order.
"My Account" is an account which you can create on our portal to make the purchase process easier and faster. It also enables you to track, return or exchange your order. It also helps you view order & return history.
Click on 'My Account' in the right corner of the online shop and hereafter click on 'Create Account'. On the registration page, all fields marked with * are mandatory. We comply with the applicable data protection regulations so your personal data will not be passed on to third parties.
Your benefits as a registered user are :
Yes of course you can. You will just miss the benefits of having an Account for instance you would have to fill in your delivery address & other details in the checkout process.
You can send an e-mail to our Customer Service, who can delete your account for you. The e-mail is: email@example.com
You can use our store locator which you can use to find the contact details & addresses for all our stores.
If you have not found the answer to your question on this site, please contact Customer Service and we will be happy to help you. You can send an email on firstname.lastname@example.org or call our Customer Service Department on : 022-61705703