welcome to the jashn customer service

022 49479992

cs@jashn.in

opening hours

Monday to Friday 10.00 am – 6.00 pm

Return Policy

We deliver to the countries presented below. Please choose your country to find out more about our return policy.

Exchanges, Returns and cancellation

We are responsible for what we sell. Your complete shopping satisfaction is our Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation if you are not completely satisfied with your purchase, you can exchange most items to us within 30 days of delivery only if the product is unused along with Invoice, product tag & barcode.

We offer easy exchange through courier pickup, or you can exchange most items bought online, at any of our stores across India.

Customised / Custom stitched products cannot be exchanged or refunded.

For any complain with sizing and styling (all stitched items)

If error is ours -

  1. We will do free alterations/ modifications or send free Exchange if not possible to repair.

  2. If replacement is no longer available then we will request you to choose some other alternative item from our website.

  3. No refund can be issued under any circumstances.

  4. We will request the customer to ship back the item to us in India for alterations at your cost or arrange a pick up from their address and send them back after correction or if not possible to correct then we ship replacement item with no extra cost to the customer.

If error is yours -

Still we will do free alterations & modifications.

What is the Return & Exchange Guarantee?

If you have received a damaged or defective product item or it does not fit right or it does not match the description provided us, you can exchange it to us and get a return within 30 days of delivery at no extra cost.

Please contact us with your exchange or return request within 30 days from the date of delivery of the product. Once you notified us, the item will be recalled and a brand new replacement will be shipped to you at no extra cost.

Here are some important & helpful guidelines on Exchange

  1. Always contact us at (022) 4947 9992 Mon – Fri (10:00am – 6:00pm) or email us at cs@jashn.in

  2. Always be sure to report your problem within 24 hours of receiving the item in question.

  3. It's very important that you DO NOT send the item back to us until you have verified with us, no credit or replacement shall be given on such items.

  4. Please mark the items as defective returns, exchange or replacement.

How Do I Return An Item?

  1. Raise a return request through e-mail or a phone call or through the ‘My Account’ section. Kindly ensure that you place the item back into the packaging in which it arrived along with all the tags intact. We will arrange for a return pick-up.

  2. You can also return the merchandise at any of Jashn’s exclusive brand outlets across India.

  3. It's very important that you DO NOT send the item back to us until you have verified with us, no credit or replacement shall be given on such items.

Have You Received My Item?

  1. We will send you a confirmation by email as soon as we have received your return. Post confirmation from our inspection team, we will initiate the exchange or refund.

Conditions for Exchange

  1. Please notify us of receipt of a Damaged / Defective product within maximum 30 days of delivery.

  2. Please ensure that clothes are not used, altered, washed, soiled or damaged.

  3. Products should be returned in their original condition along with the original price tags, labels and invoices.

  4. Only unused, unaltered, unsoiled products with their original tags will be accepted.

  5. It is advised that the exchange packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

  6. Replacements will be made basis availability of that product on the website

What is the Cancellation Policy? How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded

In case your product has been shipped but has not yet been delivered, to cancel the order Contact us at cs@jashn.in or call our Customer Care on (022) 4947 9992 Mon – Fri (10:00am – 6:00pm). Unfortunately, an order cannot be cancelled in case a delivery has already been made.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 4-5 business days to cancel the order and initiate a refund. You will be notified of the same

What are the modes of refund available after cancellation?

We will process the refund after receipt of the product by www.jashn.in Refund will be processed based on the mode of payment of the order

  1. Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

  2. Orders paid by net banking accounts will be credited back to bank account

  3. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

RETURN POLICY IN AUSTRIA

Return cost: Free - if you use our return label
Return period: 30 days after receipt of your order
Return company: Österreichische Post AG (Post AT)
Process time: Refund processed within 14 days from you returned the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.
If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return to your nearest postal outlet. Make sure to ask for a receipt as proof of having returned the parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase. The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have chosen Klarna invoice as payment option and paid the invoice, Klarna will contact you regarding a refund. If you have any queries or need assistance regarding your invoice, please contact Klarna Customer Service:

Phone: (+ 43) 0720 88 3811

Email: kundendienst@klarna.at

Homepage: www.klarna.com/atbr

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN BELGIUM

Return cost: € 3,95 - if you use our return label
Return period: 30 days after receipt of your order
Return company: DHL Parcel
Process time: Refund processed within 14 days from you return the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.
If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, you can use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed).
    Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return parcel to your nearest DHL Parcelshop.
    Make sure to ask for a receipt as a proof that you have returned the parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund. If you used the prepaid return label, we will deduct the return shipping cost of € 3,95 from the refund amount.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase.

The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN FINLAND

Return cost: Free - if you use our return label
Return period: 30 days after receipt of your order
Return company: Posting / Bring
Process time: Refund processed within 14 days from you return the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.
If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item with Posting

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, you can use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed).
    Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return parcel to your nearest post office or parcel shop.
    Make sure to ask for a receipt as a proof that you have returned the parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase. The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have chosen Klarna invoice as payment option and paid the invoice, Klarna will contact you regarding a refund. If you have any queries or need assistance regarding your invoice, please contact Klarna Customer Service:

Phone.: +358 (0)9 425 99771
Email: asiakaspalvelu@klarna.fi

Our aim is to solve disputes in a way that is satisfying both for the customer and our online shop. If we are not able to find a satisfying solution, you have the right to take the dispute to the Finnish Consumer Disputes Board. For more information, please check www.kuluttajariita.fi.

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN FRANCE

Return cost: € 3,95 - if you use our return label
Return period: 30 days after receipt of your order
Return company: Refund processed within 14 days from you returned parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.

If you wish to return items bought in one of our physical brand stores, please contact the store in question.

Please choose the shipping method you have used when placing your order:

  • Home Delivery (La Poste)
  • Express Delivery
  • Parcel Shop Delivery (Kiala)

How to return an item with La Poste

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver your parcel to your nearest La Poste post office. Make sure to ask for a receipt as proof of having returned the parcel.

 

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

How to return an item with La Poste

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver your parcel to your nearest La Poste post office. Make sure to ask for a receipt as proof of having returned the parcel.

 

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

How to return an item with Kiala

  1. Place the item in the item packaging and fill in the return reason code in the field on the item packaging.

  2. Place item and return note in the return parcel (you can re-use the parcel/bag that we sent you).

  3. Put the prepaid return label (sticker) on your return parcel.

  4. Deliver your parcel to your nearest Kiala point. Get a receipt, as a proof, that you have returned a parcel.

  5. The return costs of €3.95 will be deducted from your refund.

Received wrong item

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought a faulty item at our online shop, you can complaint about errors and defects related to your item, which have appeared within 24 months after your purchase.

If the complaint is being accepted we will of course refund you the amount after processing, as we do not offer online exchanges.

Refund

As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of €3.95 from the refund amount.

The refund will be issued to the credit card you used when you made the purchase.

Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN IRELAND

Return cost: € 5,95 - if you use our return label
Return period: 30 days after receipt of your order
Return company: Posting / DHL Express
Process time: Refund processed within 14 days from you return the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.
If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, you can use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed).
    Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Contact DHL to book a collection. You can arrange for the collection at www.dhl.ie under 'book a courier collection' or
    you can call DHL on this phone number: 1890 725 725.

    Important: When you book a return with DHL, please provide them with our 9 digit account number which is stated on the prepaid return label we included in your parcel.

  9. Make sure to ask for a receipt as proof of having returned the parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund. If you used the prepaid return label, we will deduct the return shipping cost of € 5,95 from the refund amount.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase.

The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN ITALY

Return cost: € 5,95 - if you use our return label
Return period: 30 days after receipt of your order
Return company: Posti / DHL Express
Process time: Refund processed within 14 days from you return the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.
If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, you can use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed).
    Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Contact DHL to book a collection. You can arrange for the collection at www.dhl.it under 'book a courier collection' or
    you can call DHL on this phone number: 199 199 345.

    Important: When you book a return with DHL, please provide them with our 9 digit account number which is stated on the prepaid return label we included in your parcel.

  9. Make sure to ask for a receipt as proof of having returned the parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund. If you used the prepaid return label, we will deduct the return shipping cost of € 5,95 from the refund amount.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase.

The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN SPAIN

Return cost: € 5,95 - if you use our return label
Return period: 30 days after receipt of your order
Return company: Correos
Process time: Refund processed within 14 days from you return the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.
If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, you can use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed).
    Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return parcel to your nearest Correos post office.

  9. Make sure to ask for a receipt as proof of having returned the parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund. If you used the prepaid return label, we will deduct the return shipping cost of € 5,95 from the refund amount.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase.

The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have any other queries or need assistance, please contact our Customer Service.

RETURN POLICY IN THE UK

Please choose the shipping method you have used when placing the order:

  • Home Delivery (La Poste)
  • Express Delivery
  • Parcel Shop Delivery (Kiala)

RETURN POLICY HERMES

Return cost: £4.95 - if you use our return label.
Return period: 30 days after receipt of your order
Return company: Hermes
Process time: Refund processed within 14 days from you return the parcel

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.

If you wish to return items bought in one of our physical brand stores, please contact the store in question.

Please choose the shipping method you have used when placing your order:

How to return an item with Hermes

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return parcel to a pick up of your return parcel by Hermes.

  9. Make sure to ask for a receipt as proof that you have returned the parcel.

Please contact our Customer Service if you need a new return note and return label.

RETURN POLICY COLLECTPLUS

Return cost: £4.95 - if you use our return label.
Return period: 30 days after receipt of your order
Return company: CollectPlus
Process time: Refund processed within 14 days from you return the parcel

If you received your parcel with Yodel, it is important that you return it in a CollectPlus parcel shop, please read more below.

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.

If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item with CollectPlus

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return parcel to your nearst CollectPlus parcel shop.

  9. Make sure to ask for a receipt as proof that you have returned the parcel.

Please contact our Customer Service if you need a new return note and return label.

RETURN POLICY COLLECTPLUS

Return cost: £4.95 - if you use our return label.
Return period: 30 days after receipt of your order
Return company: CollectPlus
Process time: Refund processed within 14 days from you return the parcel

If you received your parcel with Yodel, it is important that you return it in a CollectPlus parcel shop, please read more below.

Returns

If you have purchased an item through our online shop, you are welcome to return the item and we will arrange for a refund. Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.

If you wish to return items bought in one of our physical brand stores, please contact the store in question.

How to return an item with CollectPlus

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.

  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.

  3. Peel the return label off the return note.

  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).

  5. Remove the white strip from the bottom of the bag.

  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.

  7. Stick the prepaid return label onto the bag (covering any existing postage label).

  8. Deliver the return parcel to your nearst CollectPlus parcel shop.

  9. Make sure to ask for a receipt as proof that you have returned the parcel.

Please contact our Customer Service if you need a new return note and return label.

Wrong item received

If you received the wrong item, please place the item back into its packaging. Write the code '14' as the reason for return in the yellow field on the item’s packaging and send it to us within 30 days after receiving the order.

Complaints

If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.

Return the item to us as described above and use the code '13' as your reason for return. If you no longer have the return note and return label, please contact Customer Service and we will provide you with new ones. If the complaint is valid we will refund the amount in question.

Refund

Once we have received your returned parcel, we will send you an email to confirm safe receipt. As soon as we have processed your return, we will issue a refund. If you used the prepaid return label, we will deduct the return shipping cost of £4,95 from the refund amount.

Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase.

The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.

If you have any other queries or need assistance, please contact our Customer Service.

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